14.03.25 • Our goal is to provide the best customer service in the market to our customers and partners. This goal has guided our operations in Finland since 1975.
All our employees, whether in sales, assembly, administration, or service, ensure every day that our customers receive the best possible customer service experience. Did you know that there are already nearly 100 of us at SEW?
We are committed to continuously improving our operations to meet the needs and expectations of our customers now and in the future.
Our Drive Technology Center in Hollola, six regional offices across Finland, and two service centers in Hollola and Tornio provide local support and comprehensive maintenance services to our customers. We are a long-term and reliable partner for our customers in various areas of drive technology and automation.
You can find the contact information for our experts at this link.
Our 24/7 availability and quick response capability are crucial in ensuring customer satisfaction.
Our 24/7 service includes comprehensive equipment deliveries and spare parts according to our assembly program, as well as technical support. In unexpected failure situations, a new drive unit can be delivered to the customer within a few hours.
At the core of our operations is providing our customers with personalized service whenever they need it.
You can reach our experts 24/7 at 0400 175 550.
Our versatile digital services provide our customers with an easy and quick way to receive practical assistance and technical support for their daily work.
From our Online Support service, you can find CAD files, dimensional drawings, product configurators, and order-specific documentation – 24/7. You can also easily track your organization's orders and quotes, as well as technical information related to your projects. Using the serial number of your SEW drive unit, you can search for spare parts, drive units, and documents in the service.
Online Support also includes a comprehensive range of start-up and maintenance services.
The service is available without a separate login. Some customer-specific services are accessible after registration.
With the Drive Selection application, you can easily choose the SEW drive unit that suits your application. In the application, you can configure SEW-EURODRIVE gearmotors and compatible gear units that are part of our modular concept.
By scanning the QR code on the nameplate, you can take advantage of the digital services for our drive units.
Take advantage of our versatile drive technology mobile applications, which provide additional information on topics such as drive unit efficiency classes and troubleshooting.
We offer our customers comprehensive training services that help them make the best use of our products and services. From our versatile online learning platform, you can choose the product training that suits your needs at a time that is convenient for you.
We also organize customer-oriented and practical training sessions both at our facilities and at the customer's premises.
Collaboration and Partnership Since 1975!